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Associate Director for Instructional Technology Services

Mon, 12/03/2018 - 10:32 -- MKaufman

Associate Director for Instructional Technology Services - Job # 498703
Pepperdine University, Malibu, California 90263
On Site, Full Time Position

The Associate Director for Instructional Technology Services serves the Pepperdine School of Law in a critical and dynamic role primarily though supporting and promoting educational technology solutions at the School of Law. This position also provides expert consultation to faculty, administrators and Information Services colleagues on cutting-edge educational technology and related areas. The most immediate project this position will lead is a redesign of the technology package for 9 classrooms to be installed on or before summer of 2020.

Duties include hands-on support and assistance to law faculty as well as assistance and support for students at the School of Law. Support duties include LMS support, all kinds of technology training, electronic exams, assistance in course design, assessment methodologies, PowerPoint features, end-user support, audience response systems, printing, faxing, web editing, and office productivity software.

This position works as part of an integrated team of technology professionals that serve the School of Law community in a wide variety of areas that include library systems, student computing services, live event support, classroom technology, end-user support, technology training, video production, audio production, video streaming, video conferencing, telephone, copier/printer/facsimile, network, facilities, and more.


  • Provide outstanding customer service.
  • Serve as a catalyst leader in educational technology at the School of Law, promoting use of innovative learning tools and methods to law faculty. Assess skill levels of faculty and relevant staff and develop programming to provide ongoing training to improve/maintain competency levels in light of changes in educational technology. Provide hands-on support and training for School of Law community for relevant hardware and software. Serve as a course and program developer in collaboration with faculty members and others, providing informed guidance in the use of the latest methods and technologies.
  • Responsible for ensuring faculty and staff have access to the best solutions using all tools and products on hand. Should other tools or products be required, evaluate options and recommend acquisition as budget and priorities allow. Upon decision to acquire a new tool, coordinate acquisition, implementation, roll-out to user community, documentation, training, and ongoing maintenance.
  • Maintain a current understanding of trends in legal education with an emphasis on innovative teaching and learning methodologies.
  • Lead project teams related to improving teaching and learning at the School of Law. Ensure that project teams complete assigned tasks within committed timeframes and standards. Work with project teams and other service providers to coordinate work efforts. Align work efforts of team in support of business technology planning. Ensure assigned resources operate effectively and efficiently. Manage associated expenses within scope of budget constraints. Ensure the team's deliverables meet defined services standards. Ensure self and team members follow defined standards. Recommend process improvements within own functional area. Meet regularly with team to gather work statuses. Discuss work progress and obstacles. Provide advice, guidance, encouragement, and constructive feedback. Ensure work, information, ideas, and technology flow freely among the team. Understand team objectives and communicate objectives to team members. Make recommendations and provide input into performance assessments of assigned team members. Provide recognition and reward recommendations for team members. Identify needed skills and knowledge requirements for team. Define and recommend requirements to Assistant Dean for Information Services. Provide communication to team members and internal/external partners as needed.
  • Manage contractor and vendor relationships within defined standards. Recommend changes to defined standards as necessary. Escalate issues as needed. Provide timely and complete project status reports to supervisor as requested.
  • Work either independently or depending upon the project, with multi-disciplinary team to develop, coordinate, and provide training of new instructional technology or other relevant technology to faculty and staff.
  • Develop detailed support documentation, marketing and training materials using such resources as wikis, help sheets, social media sites, twitter content, blogs, digital signage, and web pages.
  • Work in conjunction with law librarians, Information Services staff, and the Center for Technology and Learning Excellence to improve instructional technology for the School of Law; oversee implementation of new programs/tools as related to instructional technology, work with multi-disciplinary team to support and develop strategic instructional plans for the School of Law.
  • Serves on various committees, internal and external to the department.
  • Engages in professional development related activities.
  • Perform other duties as assigned.
  • Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor's degree; Master's degree in Instructional Design or Instructional Technology from an accredited institution held or earned within three years of hire date; three to five years of relevant technical and business experience required in fields of technical writing, multimedia experience, web design, video production, lecture capture, podcasting, and graphic design; experience in classroom instruction; experience in building relationships with people at a variety of levels; demonstrated ability to launch and deliver a single IT project or project element on-time and within budget; strong interpersonal skills; strong written and verbal communications skills, strong organizational skills; outstanding problem solving skills; ability to work in a team environment; ability to manage multiple projects for numerous clients simultaneously.

Preferred: Juris Doctorate; extensive experience in assessment and curriculum design; higher education teaching experience; legal education; experience in student assessment methodologies; technical instruction experience; Multimedia certification.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.

This is a regular, exempt, 40 hour per week position.

Salary: Commensurate with experience

Pepperdine University is an Equal Opportunity Employer and does not unlawfully discriminate in employment practices on the basis of race, color, national or ethnic origin, age, sex, disability, or prior military service. Federal guidelines recognize the right of church-related institutions to seek personnel who will support the goals of the institution, including the right to select members of the church to which the institution is related.

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